Start a referral or enquiry.
Whether you are a parent, a school, or a commissioning officer, one message reaches the right practitioner.
Our base
Fenton, Stoke-on-Trent
Staffordshire, ST4
Hours
Monday to Friday, 9am – 5pm.
Emergency care cover arranged out of hours by agreement.
Commissioning enquiries
Council approved and on current frameworks. We can provide service specifications, insurance and safeguarding documentation on request.
From referral to outcome
A clear, predictable process for families, schools and commissioning teams.
- 01
Enquiry
Same working day
A parent, school, hub or commissioner tells us who needs support. Emergency and crisis requests are triaged immediately.
- 02
Conversation & triage
Within one working day
A practitioner calls to understand need, risk, existing plans and what has already been tried. We say honestly whether we're the right fit.
- 03
Plan & start
Typically within a week
We agree outcomes, frequency, named workers and safeguarding arrangements, then begin delivery with paperwork in place.
- 04
Review & outcomes
At agreed intervals
We measure progress against the agreed outcomes, report in writing and attend reviews or multi-agency meetings as required.