Every family, school and commissioning team deserves to know exactly how a provider keeps children safe and proves its work. This page sets out our standards in plain terms.
Raise a concern with any member of staff, or email info@gatherthecommunity.co.uk. We acknowledge every complaint within two working days.
A senior practitioner not involved in the issue reviews records, speaks to those involved and responds in writing within ten working days.
If you are not satisfied, the Director reviews the outcome. Safeguarding matters are reported to the relevant local authority regardless of the complaint route.
We can supply safeguarding, health and safety, insurance and data protection documentation on request, along with references from partner authorities and schools.
Ask us anything about safeguarding, training or reporting — we'd rather answer it before a referral than after.
What families say
“My 3 boys go to youth club and have the best time, the staff are lovely and friendly and always make my boys laugh. Also during half term they do amazing day trips and have fun activities planned.”