Family · Stoke-on-Trent & Staffordshire
Early Help.
Support before it becomes statutory
Whole-family support at the earliest point of need, aligned to family hub pathways and designed to prevent escalation.
Who it’s for
- —Families identified through hubs, schools or self-referral
- —Households where several needs are emerging at once
- —Families stepping down from statutory involvement
What we do
- —Whole-family assessment and a practical plan
- —Parenting support alongside direct work with children
- —Help with routines, school, housing and money pressures
- —Coordinated working with hub and health partners
What good looks like
Needs met without escalation to statutory services
Improved family routines, attendance and stability
Clear, closed cases with a step-down plan
For commissioners
Delivered to family hub and early help pathways with recorded assessments, plans and closure summaries.
Commissioning information →Referring for Early Help
The same clear route whether you're a parent, a school or a commissioning team.
- 01
Enquiry
Same working day
A parent, school, hub or commissioner tells us who needs support. Emergency and crisis requests are triaged immediately.
- 02
Conversation & triage
Within one working day
A practitioner calls to understand need, risk, existing plans and what has already been tried. We say honestly whether we're the right fit.
- 03
Plan & start
Typically within a week
We agree outcomes, frequency, named workers and safeguarding arrangements, then begin delivery with paperwork in place.
- 04
Review & outcomes
At agreed intervals
We measure progress against the agreed outcomes, report in writing and attend reviews or multi-agency meetings as required.
Talk to us about early help
Tell us about the young person, family or setting and we'll tell you honestly what we can offer and when.
- Council approved & on current frameworks
- Reply within one working day
- DBS-checked, safeguarding-trained practitioners
What families say
“My 3 boys go to youth club and have the best time, the staff are lovely and friendly and always make my boys laugh. Also during half term they do amazing day trips and have fun activities planned.”