Family · Stoke-on-Trent & Staffordshire
Mediation.
Impartial help through conflict
Structured mediation for families and young people where relationships have broken down and living arrangements are at risk.
Who it’s for
- —Families at risk of a young person leaving home
- —Young people in conflict with parents, carers or school
- —Households where previous conversations have stalled
What we do
- —Separate preparation sessions with each party
- —Facilitated, impartial joint sessions
- —Written agreements with practical next steps
- —Follow-up reviews to check agreements are holding
What good looks like
Fewer placement and family breakdowns
Workable agreements both sides own
Lower conflict and improved communication
For commissioners
Mediation is delivered as a short, defined package with written agreements and follow-up review reports.
Commissioning information →Referring for Mediation
The same clear route whether you're a parent, a school or a commissioning team.
- 01
Enquiry
Same working day
A parent, school, hub or commissioner tells us who needs support. Emergency and crisis requests are triaged immediately.
- 02
Conversation & triage
Within one working day
A practitioner calls to understand need, risk, existing plans and what has already been tried. We say honestly whether we're the right fit.
- 03
Plan & start
Typically within a week
We agree outcomes, frequency, named workers and safeguarding arrangements, then begin delivery with paperwork in place.
- 04
Review & outcomes
At agreed intervals
We measure progress against the agreed outcomes, report in writing and attend reviews or multi-agency meetings as required.
Talk to us about mediation
Tell us about the young person, family or setting and we'll tell you honestly what we can offer and when.
- Council approved & on current frameworks
- Reply within one working day
- DBS-checked, safeguarding-trained practitioners
What families say
“My 3 boys go to youth club and have the best time, the staff are lovely and friendly and always make my boys laugh. Also during half term they do amazing day trips and have fun activities planned.”